At Moose Island Foods, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we’re here to help with a straightforward and customer-friendly refund and exchange process.

Returns: Products can be returned within 30 days of purchase.To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.Proof of purchase is required.

Refunds: Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. This may take 5-10 business days, depending on your bank or card issuer.

Exchanges: If you receive a defective or damaged product, we will gladly exchange it for a new one. Please contact us with details and photos of the item. Non-Returnable Items: Certain items like custom orders or perishable goods may not be eligible for return. These exceptions will be noted at the time of purchase.

How to Start a Return: Email us at mooseislandfoods@gmail.com or call us at 250-991-1020 to initiate a return or exchange. We’ll provide you with a return shipping label and instructions. We value your trust and aim to make every transaction hassle-free. If you have questions or concerns, don’t hesitate to reach out.

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