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At Moose Island Foods, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we’re here to help with a straightforward and customer-friendly refund and exchange process.

Returns: Products can be returned within 30 days of purchase.To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.Proof of purchase is required.

Refunds: Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. This may take 5-10 business days, depending on your bank or card issuer.

Exchanges: If you receive a defective or damaged product, we will gladly exchange it for a new one. Please contact us with details and photos of the item. Non-Returnable Items: Certain items like custom orders or perishable goods may not be eligible for return. These exceptions will be noted at the time of purchase.

How to Start a Return: Email us at mooseislandfoods@gmail.com or call us at 250-991-1020 to initiate a return or exchange. We’ll provide you with a return shipping label and instructions. We value your trust and aim to make every transaction hassle-free. If you have questions or concerns, don’t hesitate to reach out.

When items are in stock, we provide same‑day local delivery within 25 km of Quesnel. Everything outside our delivery zone ships safely via Canada Post.      

 ✔ Just add boiling water — ready in minutes

✔ No additives, no preservatives — real ingredients only

✔ 98% nutrient retention — full nutrition on the trail

✔ 20-year shelf life — stock up without the stress

✔ Gluten-free option available — contact us to order

SIZE GUIDE

80g — Solo day hike or light overnight

125g — Full day on the trail or hungry appetite

 Small‑batch foods crafted in the Cariboo Region of British Columbia using Food‑Safe, Market‑Safe & Processing‑Safe practices.